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  • What is a Podiatrist?
    A podiatrist is a university qualified, registered healthcare professional who is an expert in foot, ankle and lower limb health. They can help to prevent, diagnose and treat a wide range of conditions. They can also treat foot problems that arise from underlying medical conditions such as diabetes and arthritis.
  • Do I need a referral to see a Podiatrist?
    No. Anyone can see a podiatrist. If you have private health insurance, rebates are often available for relevant item numbers. Please contact us for more information about item numbers should you wish to better estimate your out-of-pocket expenses.
  • What can I expect at my first consultation?
    At Active Foot Hub, your initial consultation will go for 45 minutes to 1 hour. This time will include the following: • A thorough assessment of your problem, medical history, injuries and scans. • Comprehensive treatment of your presenting complaint. • Treatment management plan • Advice on footwear, exercises and strengthening regimes if necessary. • Advice on specific products that will assist your foot condition. • Referral to appropriate health care professionals as required.
  • What should I bring with me to my appointment?
    To ensure that the podiatrist has all information to best treat you, please bring the following items (if relevant) with you to your appointment: • Referrals – It is not necessary to have a referral to see a Podiatrist as a Private Client • List of your current medications, dosage and times taken • Any other relevant medical history • Results of any investigations – X-rays, scans or pathology reports • Current orthotics if applicable • Up to three pairs of your most commonly worn shoes – work, sports shoes or shoes causing discomfort • Appropriate comfortable clothing
  • How often do I need to visit a Podiatrist?
    The frequency and number of visitations will depend on the nature of the condition you are being treated for. The treatment and rehabilitation of conditions will vary widely however after an initial consultation your podiatrist will be able to provide a recovery framework for you.
  • Can I claim my Podiatry appointment with my private health insurance?
    We can claim directly on your behalf, and you will only need to cover the gap. Make sure you have your private health fund card with you when you have your appointment. If you do not have your card, you will need to pay the total and claim back from them.
  • What is Bulk Billed Podiatry?
    Bulk billed podiatry is when the podiatrist accepts the rebate offered by Medicare as the full fee for service, so that there is NO GAP fee for patients. The Medicare rebate applies only to the consultation fee, and any additional services will incur an out-of-pocket expense. For example, footwear modifications, orthotics and minor surgical procedures that may be recommended by your Podiatrist are not covered by Medicare.
  • Am I eligble for Bulk Billed Podiatry through Medicare?
    In order to receive a Medicare rebate for podiatry services, you need to obtain a valid referral for podiatry from your doctor, as part of a GP Management Plan (GPMP) under Team Care Arrangements (TCAs). Ask your doctor if you qualify and fit the criteria. You could be eligible for up to 5 visits a year.
  • What forms of payment do you accept?
    We accept Visa or Mastercard.
  • What is your cancellation policy?
    Please click here to view our cancellation policy.
  • What are your opening hours?
    Monday: 9:30am – 4:00pm Tuesday: 9:30am – 4:00pm Wednesday: 9:30am – 4:00pm Thursday: 9:30am – 4:00pm Friday: 9:30am – 4:00pm Saturday: Call for availability Sunday: Closed
  • Do you sterilise your instruments?
    Yes we regularly clean and sterilise our equipment after each use and adopt industry standard best practices to ensure the safety and care of our patients at all times.
  • Do you have parking closeby?
    Yes, there is private car park spacing provided by the clinic.
  • Do you have disabled or wheelchair access?
    Yes, we have wheelchair access.
  • What is your privacy policy?
    Please click here to view our privacy policy.
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